Refund Policy
Last Updated: Mars 21, 2025
At Shining Skin, we want to ensure that you're completely satisfied with your purchase. If for any reason you're not satisfied, we offer a refund policy.
Eligibility for Refunds
To be eligible for a refund, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Returned within [insert time frame, e.g., 30 days] of delivery
Refund Process
To initiate a refund, please contact our customer service team at support@shinigskin.com We'll provide a return merchandise authorization (RMA) number, which must be included with your return.
Refund Methods
Refunds will be issued in the original form of payment. Please allow 5-10 business days for the refund to process.
Non-Refundable Items
The following items are non-refundable:
- Digital Products: All digital products are final sale and non-refundable.
- Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
- Custom-made Items: Custom-made items are non-refundable and non-exchangeable.
Exceptions
We may make exceptions to this refund policy at our discretion.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at support@shinigskin.com.